This project aimed to enhance operational efficiency by automating the document classification process using AI, reducing manual intervention. The web portal also facilitated smoother internal communication between departments. It is part of the company’s broader digital transformation strategy, replacing legacy systems with low-code technology to improve both back-office and customer-facing operations.

Team Collaboration

AdvanceWorks led the project, providing technical leadership and Scrum Master expertise. A team of developers and AI specialists worked together using OutSystems to build the portal, ensuring seamless integration with existing systems while optimizing workflows and enhancing communication across the organization.

Goals Achieved

• Automate the classification of documents using AI.
• Streamline internal communication across departments.
• Improve operational efficiency and reduce processing time for documents.

Results

The AI-powered web portal significantly reduced manual work by automating document classification, resulting in faster processing and improved accuracy. It also enhanced internal communication, ensuring that all departments could quickly access and share relevant information. The solution is scalable and can be adapted to handle future growth.

Next Steps

Future plans include further optimizing the AI algorithms and expanding the portal’s capabilities to support additional use cases within the company. Continuous improvements to the user interface will ensure better usability for employees.