The client mobile application was designed to provide customers with a convenient self-service option to access and manage their insurance details. The app empowers users to view policy information, submit claims, and track reimbursements, enhancing the customer experience while reducing reliance on support staff.

Team Collaboration

A team of mobile developers, UX/UI designers, and backend specialists worked collaboratively to develop the app using OutSystems. The app integrates with the company’s core systems to ensure that clients can easily access their insurance information, while ensuring a seamless and secure experience.

Goals Achieved

• Enable clients to manage their insurance information through a self-service platform.
• Improve customer experience by providing easy access to policies, claims, and reimbursements.
• Reduce operational costs by empowering clients to handle tasks independently.

Results

The mobile app improved customer satisfaction by offering a convenient way to access and manage insurance details. It also helped reduce customer support inquiries, as clients were able to self-serve for common tasks, leading to lower operational costs.

Next Steps

Future updates will focus on adding more features, such as chatbots for immediate assistance, push notifications for claim updates, and additional integrations to further streamline client interaction with the company.