The Assistant Dashboard was designed to give staff instant access to member details, such as claims, policies, family composition, accidents, and work incapacity. This centralized solution aims to improve internal operational efficiency and enhance the experience for both staff and members. It plays a critical role in supporting the company’s ongoing digital transformation.

Team Collaboration

A dedicated team worked closely with the company’s internal stakeholders to understand operational challenges. By leveraging OutSystems, the team developed a scalable dashboard that integrates seamlessly with existing databases and systems, ensuring real-time access to critical member data for staff.

Goals Achieved

• Enhance internal operational efficiency by centralizing member information.
• Improve the experience for both members and staff with streamlined tools.
• Support the company’s digital transformation journey.

Results

The Assistant Dashboard improved internal operational efficiency by reducing the time staff spent searching for member information. Staff can now quickly access critical data to resolve issues, improving response times and customer satisfaction.

Next Steps

Plans are in place to enhance the dashboard with additional features, such as predictive analytics and more personalized support options for staff. The system will also be expanded to handle future business domains and applications.