{"id":24009,"date":"2024-09-11T17:40:09","date_gmt":"2024-09-11T17:40:09","guid":{"rendered":"https:\/\/advance.fredericoavo.com\/?p=24009"},"modified":"2024-12-24T15:21:28","modified_gmt":"2024-12-24T15:21:28","slug":"customer-portal-for-automotive-financing","status":"publish","type":"post","link":"https:\/\/advanceworks.ai\/nl\/customer-portal-for-automotive-financing\/","title":{"rendered":"Customer Portal for Automotive Financing"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"24009\" class=\"elementor elementor-24009\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-48b1fdd e-con-full e-flex e-con e-parent\" data-id=\"48b1fdd\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-74cf013 e-con-full e-flex e-con e-parent\" data-id=\"74cf013\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-a0757e5 e-con-full e-flex e-con e-child\" data-id=\"a0757e5\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-edcf267 elementor-widget elementor-widget-heading\" data-id=\"edcf267\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Use Cases<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b66203f elementor-widget-mobile__width-inherit elementor-widget__width-initial dot-headings-all elementor-widget elementor-widget-einar_core_custom_font\" data-id=\"b66203f\" data-element_type=\"widget\" data-widget_type=\"einar_core_custom_font.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"qodef-custom-font-holder\">\n<h3 class=\"qodef-shortcode qodef-m  qodef-custom-font qodef-custom-font-732 qodef-layout--simple    qodef-title-break--disabled  qodef-decoration--circle \" style=\"color: #000000;font-size: 3vw\">\n\t\t\t\t\t\tCustomer Portal for Automotive Financing\t\t\n\t\t<span class=\"qodef-e-decoration\" style=\"color: #000000\"><svg class=\"qodef-svg--decoration-circle-big\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"45\" height=\"45\" viewBox=\"0 0 45 45\" fill=\"currentColor\"><path d=\"M22.5,45a21.9294,21.9294,0,0,1-8.7246-1.7471A22.8417,22.8417,0,0,1,1.7366,31.2358,21.5312,21.5312,0,0,1,0,22.5a22.0429,22.0429,0,0,1,1.7788-8.7358A22.952,22.952,0,0,1,6.6267,6.5947a22.5781,22.5781,0,0,1,7.1587-4.8472A21.858,21.858,0,0,1,22.5,0a21.9789,21.9789,0,0,1,8.7461,1.7476,22.4274,22.4274,0,0,1,7.16,4.8472,22.9154,22.9154,0,0,1,4.8262,7.1694A22.1723,22.1723,0,0,1,45,22.5a21.671,21.671,0,0,1-1.7246,8.7358,22.8132,22.8132,0,0,1-4.8379,7.17,22.5118,22.5118,0,0,1-7.18,4.8472A22.07,22.07,0,0,1,22.5,45Z\"\/><\/svg><\/span>\t<\/h3>\n<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5ea836c elementor-widget elementor-widget-text-editor\" data-id=\"5ea836c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Industry: <strong>Banking<\/strong> | Service: <strong>Software Development<\/strong><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2d422e2 e-con-full e-flex e-con e-parent\" data-id=\"2d422e2\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-3ebc07a e-con-full e-flex e-con e-child\" data-id=\"3ebc07a\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0d31b63 elementor-widget elementor-widget-image\" data-id=\"0d31b63\" data-element_type=\"widget\" data-settings=\"{&quot;sticky&quot;:&quot;top&quot;,&quot;sticky_on&quot;:[&quot;widescreen&quot;,&quot;desktop&quot;],&quot;sticky_parent&quot;:&quot;yes&quot;,&quot;sticky_offset&quot;:0,&quot;sticky_effects_offset&quot;:0}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1080\" height=\"1920\" src=\"https:\/\/advanceworks.ai\/wp-content\/uploads\/2024\/09\/Driving-Innovation-in-Automotive-Financing.jpg\" class=\"attachment-full size-full wp-image-23996\" alt=\"\" srcset=\"https:\/\/advanceworks.ai\/wp-content\/uploads\/2024\/09\/Driving-Innovation-in-Automotive-Financing.jpg 1080w, https:\/\/advanceworks.ai\/wp-content\/uploads\/2024\/09\/Driving-Innovation-in-Automotive-Financing-169x300.jpg 169w, https:\/\/advanceworks.ai\/wp-content\/uploads\/2024\/09\/Driving-Innovation-in-Automotive-Financing-576x1024.jpg 576w, https:\/\/advanceworks.ai\/wp-content\/uploads\/2024\/09\/Driving-Innovation-in-Automotive-Financing-768x1365.jpg 768w, https:\/\/advanceworks.ai\/wp-content\/uploads\/2024\/09\/Driving-Innovation-in-Automotive-Financing-864x1536.jpg 864w\" sizes=\"(max-width: 1080px) 100vw, 1080px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-14ca7e4 e-con-full e-flex e-con e-child\" data-id=\"14ca7e4\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-edc4a9e elementor-widget elementor-widget-heading\" data-id=\"edc4a9e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">AdvanceWorks transformed automotive financing with its tailored solutions enhancing operations for a leading european multinacional.<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-090043e elementor-widget elementor-widget-text-editor\" data-id=\"090043e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>An European multinational company in the automotive industry operating in Portugal aimed to enhance its financing solutions and services. AdvanceWorks developed a new portal, featuring a Backoffice for internal use and a client-facing front-end. This initiative aimed to reduce dependence on customer support call centers, allowing clients autonomy in managing their requests.<\/p><p><strong>Team Collaboration<\/strong><\/p><p>The collaborative effort of five professionals encompassed diverse skill sets, including software development, database management, and user interface design. This interdisciplinary approach fostered efficient problem-solving and creativity, contributing to the successful development of the portal.<\/p><p><strong>Goals Achieved<\/strong><\/p><p><strong>The main goals for this project were:<\/strong><\/p><p>Enable customers to independently perform various tasks, reducing reliance on manual assistance<\/p><p>Drastically decrease calls to the Customer Interaction Center, enhancing operational efficiency<\/p><p>Establish a centralized repository for customer documentation, simplifying access and management<\/p><p>Improve the efficiency of the Customer Interaction Center in executing tasks and providing support.<\/p><p><strong>Result<\/strong><strong>s<\/strong><\/p><p>The portal\u2019s implementation resulted in a remarkable 75% reduction in customer calls as well as a significant 30% decrease in call durations. This not only streamlined operations, but also enhanced the overall customer experience.<\/p><p><strong>Next Steps<\/strong><\/p><p>Continued optimization includes gathering ongoing user feedback for feature enhancements and exploring additional integrations for richer functionalities. Using an iterative approach is aligned with the industry best practices, ensuring the portal remains a dynamic and effective solution.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b10a6f2 e-con-full e-flex e-con e-parent\" data-id=\"b10a6f2\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a15958f elementor-widget elementor-widget-shortcode\" data-id=\"a15958f\" data-element_type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-shortcode\"><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>AdvanceWorks transformed automotive financing with its tailored solutions enhancing operations for a leading european multinacional.<\/p>","protected":false},"author":2,"featured_media":23996,"comment_status":"closed","ping_status":"open","sticky":false,"template":"elementor_header_footer","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[129],"tags":[138],"industryc":[],"class_list":["post-24009","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-use-cases","tag-banking"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.4 - 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